Qatar-based internet services provider company, wi-tribe has recently introduced an SMS complaint service for its Pakistani customers which is a quick, convenient and simple way to register complaints. Therefore, the Wi-tribe customers will be able to use this complaint service by simply typing an SMS instead of making calls to the call centers or visiting the customer service centers or franchises.
In order to register complaints, the customers will be required to follow two easy steps:
1. Type ‘WTC’ in the new message box
2. Send this SMS to 9143
By following this method, the wi-tribe representative will contact the complainant shortly and ask regarding the detailed issue faced by the customer. The representative will also provide the complainant with the unique Customer ID through which the processing of the complaint will be tracked.
The nominal charges of Rs.3 + tax will be applied on sending the SMS to 9143 from the cellular mobile phones, as said by the company. Apart from SMS complaint service, wi-tribe has also introduced wi-tribe Care a few days ago which is an online platform to submit feedback, suggestions, and complaints by using facebook fan page of wi-tribe.